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Roles and Responsibilities Document

Document on the roles, responsibilities and preparation of technicians, administrators and technicians who perform the functions to implement e-learning

Department

Number of Staff

Responsibilities

Learning Management

1
  1. Monitor and organize the workflow in the e-learning department, including supervision of the digital platform, technical team, supervisors, trainers, and learners.
  2. Prepare a quarterly operational plan to organize tasks and activities.
  3. Enhance investment in e-training programs by developing content and expanding use of the digital platform.

Student Services Management

1
  1. Oversee academic and administrative aspects for learners, including attendance tracking, processing absence excuses, issuing confirmations, and course registration.
  2. Handle deferment, probation, and withdrawal requests, and resolve learner-related issues.

Application Development and Management

1
  1. Prepare a quarterly operational plan identifying tasks and priorities to ensure efficiency and organization.
  2. Monitor and execute operational and development projects aligned with the institute’s strategic goals.

Technical Support and IT Management

1
  1. Provide continuous technical support to trainees and trainers for a smooth learning experience.
  2. Monitor daily performance of the e-learning platform to ensure efficiency and address any technical issues.